About PB Mobile Deposit

To learn more about PB Mobile Deposit, please click here.



 




PB Mobile Deposit Support

Have questions or need assistance? Contact Brian McGuire at 404-264-7956 or at brianmcguire@privatebankofbuckhead.com. In the event your matter is urgent or you are calling outside of normal business hours, please contact our Remote Support group at 800-845-9827.

 

Requirements for PB Mobile Deposit

PB Mobile Deposit service is available for the following mobile devices:

  • iPhone 3, 3GS and 4
  • iPad 2
  • Blackberry (5.0.0 or higher)
  • Android (OS 2.1 or higher)

 

Applying for PB Mobile Deposit

Do I need to apply for the PB Mobile Deposit service?

You must apply and be approved for enrollment prior to using PB Mobile Deposit service.  To apply for PB Mobile Deposit, please download the application by clicking here.

Once completed, please send back the top page of the application by fax at 404-264-7978 or email at ebanking@privatebankofbuckhead.com. If your application is approved, you can start depositing.

How long will it take for my application to be processed?

You will be sent an email notification of your enrollment status within three business days, but often the turnaround time is much shorter.  

 

Depositing Checks via PB Mobile Deposit

Are all types of checks eligible for this service?

Checks must be issued by a U.S. bank in U.S. dollars. You may use the PB Mobile Deposit service to deposit original paper checks that are made payable to the name of the account holder or trust. Listed below are some checks that are not eligible for this service:

  • Checks payable to others
  • Checks that are not dated, are postdated, or are more than six months old
  • Traveler's checks
  • Checks that exceed your mobile daily deposit limit

Is there a limit to the amount of money I may deposit using this service?

Yes. There is a limit on the amount you may deposit each day. Your daily deposit limit is determined by your usual account activity.

You will receive two email notifications after submitting a check for deposit.  The first will reference your deposit was received by the bank.  Additionally, you will receive a second email once your deposit has been reviewed by the bank. The email will reference either the deposit has been approved or declined. 

Why would my deposit be declined?

You may receive an error message on your mobile device at the time of your deposit or you may receive an email after the bank has reviewed the deposit.

Common reasons for an error message include:

  • Poor image quality. If this occurs, please take another picture of the front and back of the check and resubmit.
  • Duplicate check. It is important to be sure that the same check is not deposited again, whether through your mobile phone, through the mail, or in our PB branch. This problem can be avoided by shredding the check or writing ELECTRONICALLY PRESENTED on the top half of the face of the check, after it has posted to your account. 
  • Ineligible check. If this occurs, you should deposit the check by mail or at the PB branch
  • Stop payment. A check with a stop-payment order may not be deposited.
  • Over client limit. If this occurs, please contact the bank at 404-264-7979 or by email at ebanking@privatebankofbuckhead.comm.
  • Missing endorsement, date, or amount. If this occurs, the bank will send you an email notification asking you to correct the check and redeposit it via PB Mobile Deposit.


 

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