About PB Mobile Deposit
To learn more about PB Mobile Deposit, please click
PB Mobile Deposit Support
Have questions or need
Contact Brian McGuire at 404-264-7956 or at
In the event your matter is urgent or you are calling outside of
normal business hours, please contact our Remote Support group at 800-845-9827.
Requirements for PB Mobile Deposit
PB Mobile Deposit service is available for the following mobile devices:
- iPhone 3, 3GS and 4
- iPad 2
- Blackberry (5.0.0 or
- Android (OS 2.1 or
Applying for PB Mobile Deposit
Do I need to apply for the PB Mobile Deposit service?
You must apply and
be approved for enrollment prior to using PB Mobile Deposit service. To apply for PB Mobile Deposit, please
download the application by clicking
Once completed, please send back the top page of the application by fax at
404-264-7978 or email at
email@example.com. If your application is approved, you can start depositing.
How long will it take for my application to be processed?
You will be sent an email notification of your
enrollment status within three business days, but often the turnaround time is
Depositing Checks via PB Mobile Deposit
Are all types of checks eligible for this service?
Checks must be issued by a U.S. bank in U.S. dollars.
You may use the PB Mobile Deposit service to deposit original paper checks that
are made payable to the name of the account holder or trust. Listed below are
some checks that are not eligible for this service:
- Checks payable to others
- Checks that are not dated, are postdated, or are
more than six months old
- Traveler's checks
- Checks that exceed your mobile daily deposit
Is there a limit to the amount of money I may deposit using this service?
Yes. There is a limit on the amount you may
deposit each day. Your daily deposit limit is determined by your usual account
You will receive two email notifications after
submitting a check for deposit. The
first will reference your deposit was received by the bank. Additionally, you will receive a
second email once your deposit has been reviewed by the bank. The email will reference either the deposit
has been approved or declined.
Why would my deposit be declined?
You may receive an error message on your mobile
device at the time of your deposit or you may receive an email after the bank
has reviewed the deposit.
Common reasons for an error message include:
- Poor image quality. If this
occurs, please take another picture of the front and back of the check and
- Duplicate check. It is
important to be sure that the same check is not deposited again, whether through
your mobile phone, through the mail, or in our PB branch. This problem can be
avoided by shredding the check or writing ELECTRONICALLY PRESENTED on the
top half of the face of the check, after it has posted to your account.
Ineligible check. If this occurs, you should deposit the check by mail
or at the PB branch
- Stop payment. A check with a
stop-payment order may not be deposited.
- Over client limit. If this
occurs, please contact the bank at 404-264-7979 or by email at
- Missing endorsement, date, or amount.
If this occurs, the bank will send you an email notification asking you to
correct the check and redeposit it via PB Mobile Deposit.